I have no problem believing the latest mobile phone survey from U.S. Cellular suggesting that 56% of people are dissatisfied with their cell phone service. I have had years of, shall we say less than satisfactory range, customer service and all around experience. When problems do arise with phone usage, as is inevitable, customer service can make all the difference.
Don't you just love when your phone company:
Keeps you on hold for twenty minutes, only to find out they have to transfer you to a different department, which of course is another 20 minutes on hold.
Your phone "mysteriously" breaks one day after warranty and phone company "can't" (this is code for "won't") help you.
Month after month you are surprised (not in a good way) with "extras" on your bill.
And my favourite - They would be happy to help...IF you upgrade and re-new your contract!
Do you like your phone service? What do you like? Or do not like?
• By introducing the Hello Better campaign to the public, U.S. Cellular is encouraging people to say goodbye to dysfunctional wireless relationships and say hello to a better experience. Goodbye neglect, hello respect.
• It’s no secret that people are frustrated with their wireless experience, but people tolerate less because they don’t believe there is a better option. You deserve better!
• In addition to passionate associates, U.S. Cellular provides customers with unique benefits such as the industry’s only points-based rewards program, no contract after the first contract ends, free incoming calls and texts, free Overage Protection and free Battery Swap for your device.
• U.S. Cellular believes that people deserve better. A mobile phone is supposed to make life simpler and easier to get things done. Your relationship with your wireless carrier should be the same. US Cellular treats their customers like neighbors, not numbers.
• A study conducted by U.S. Cellular indicates that 43 percent of individuals are in the 'seven year itch' phase with their wireless provider, noting they are comfortable but suspect they are missing out on something better.
• Out of the 1,208 participants polled across four regions of the country, 56 percent of the respondents admitted to being unhappy with their carrier over the past year but only 35 percent of all respondents have ever broken up with their provider.
• In spite of this overall dissatisfaction, respondents are hesitant to call it quits. More than one-third of respondents say they stick with their current provider because they believe all carriers are the same, it is too much trouble to switch carriers, or they don’t want to sign a new contract.
For more information on US Cellular:
• Plans: http://bit.ly/USCellularPlans
• Rewards Program: http://bit.ly/USCellularRewards
I participated in this sponsored post campaign for One2One Network. All opinions stated are my own.